At SpinMaya Casino have created these Player Account Terms to provide absolute clarity to our Belgian audience https://spinmaya.win/wettelijke-info-en-affiliates/. Functioning under our established licensing system, we outline all key aspect of your relationship with our casino. Beginning with registration requirements up to account termination, these terms regulate how we protect your deposits, verify your personal details, and uphold a secure gaming setting. We recommend you to examine each section diligently before approving our conditions.
1. Account Setup and Eligibility Criteria
We solely permit registrations from people who are at least 21 years old and present within Belgian territory at the time of account creation. You are required to provide your full legal name, a valid Belgian national register number, and a current residential address that matches your official domicile. We do not permit corporate entities, trusts, or third-party representatives to open accounts on behalf of another person under any circumstances.
Our system automatically verifies your submitted details against the Belgian population database during the onboarding flow. If we find any discrepancy between the information you provide and official records, we will suspend the registration immediately. You are only allowed to have one active player account at SpinMaya Casino. We permanently block duplicate accounts and reserve the right to void all associated wagers and withdrawals.
We also request you to confirm that you are not a politically exposed person, nor bound by any financial sanctions imposed by Belgian or European Union authorities. By completing registration, you guarantee that all funds you deposit originate from legitimate sources and that you are not acting on behalf of an undisclosed beneficial owner. We take these eligibility checks seriously to uphold our anti-money laundering obligations.
7. Promotion Terms and Betting Requirements
Any bonus offer we provide to your account is controlled by particular terms that you must accept separately before the bonus becomes active. We present the wagering requirement multiplier, qualifying game contributions, and maximum bet restriction clearly in the bonus activation panel. You hold the right to decline any promotion without detriment to your ability to keep playing with your real money balance.
Wagering requirements must be met within 30 days of bonus activation unless a different period is specifically stated in the offer terms. We routinely forfeit any outstanding bonus funds and associated winnings if the deadline runs out without completion. You may not cash out your real money deposit while an active bonus is linked to your balance unless you choose to forfeit the bonus and its derived winnings first.
Different game categories count at varying rates toward wagering completion. Slots usually contribute 100%, while table games and live dealer products may count between 10% and 20% based on their theoretical return-to-player percentage. We prohibit bonus abuse strategies such as low-risk roulette hedging, opposite betting, or delayed bonus activation to exploit market movements. Accounts marked for bonus abuse face ongoing promotional exclusion.
2. Identity Validation and KYC Processes
Prior to treating any withdrawal request over €500, we necessitate successful conclusion of our Know Your Customer protocol. You are required to provide a high-resolution scan of the front and back of your Belgian eID card, or a valid passport accompanied by a recent utility bill indicating your current address. We do not accept mobile phone bills, hospital invoices, or handwritten documents as proof of residence.
Our compliance team assesses each submission manually within 48 business hours. If your documents are blurred, cropped, or contain inconsistent data, we will request a re-upload through your account dashboard. We could additionally require you to complete a short video verification call via our secure partner platform. This step verifies that you are the genuine holder of the identification document and that you are acting of your own free will.
We keep all verification materials in encrypted, access-restricted servers located within the European Economic Area. Your biometric data is not transferred with third parties for marketing purposes. We only retain your KYC file for the duration of your account activity plus five years after closure, as required by Belgian gambling record-keeping regulations. You can ask for a copy of your stored documents at any time.
Responsible Gaming Controls and Self-Limitation Tools
We provide a comprehensive suite of safe gambling tools that you can configure straight from your account settings. You may define daily, weekly, or monthly deposit caps that cannot be raised without a 24-hour cooling-off period. We also feature loss limits, session time reminders, and a reality-check pop-up that presents your net position and elapsed playing time every 60 minutes by default.
If you opt to activate a self-exclusion duration, we will immediately close your account and block all marketing communications for the duration you specify, which goes from six months to an indefinite period. During self-exclusion, you are unable to open new accounts or circumvent the block using different personal details. Our system cross-checks new registrations against the Belgian national self-exclusion register EPIS to implement your decision.
We also supply straight links to professional support agencies, like the Belgian gambling helpline and dedicated addiction counselling services. Our customer support agents get mandatory training on detecting problematic gambling indicators and are instructed to intervene proactively if they notice rapid deposit escalation or loss-chasing behaviour. We regard player wellbeing a core operational priority, not a peripheral obligation.
9. Account Termination, Temporary Suspension, and Conflict Resolution
You are able to request voluntary closure of your account at any time via your profile settings or through contacting our support staff via written communication. We process closure requests within 48 hours, provided no pending withdrawals or disputes that remain unresolved are present on your account. At the time of closure, we refund your withdrawable balance to your payment method on file and erase permanently any personal data that is not mandatory after the statutory retention period elapses.
We reserve the right to suspend or terminate your account if we find a significant breach of this agreement, such as providing false information, initiating a chargeback, or acting in collusion with other users. In these situations, we will give a written explanation referencing the specific clause that was breached and the proof supporting our decision. We might retain funds until the investigation is complete by the appropriate financial intelligence authority if money laundering indicators are present.
If you contest any ruling we issue concerning your account, you are able to escalate the situation through our internal complaints procedure, which ensures a meaningful response within 10 business days. In the event our response is unsatisfactory, you maintain the right to refer the dispute to the Belgian Gaming Authority or to seek alternative conflict resolution by means of the accredited mediation body specified in our licence. We take part in all hearings with good faith.
8. Affiliate Scheme Compliance and Belgian Ad Regulations
Our affiliate partners operate under a strict code of conduct that aligns with Belgian gambling advertising regulations. We expect every affiliate to showcase our licensing information and a prominent responsible gaming message in all promotional materials aimed at Belgian audiences. Affiliates are explicitly forbidden from portraying gambling as a remedy for financial problems, a certain income source, or an activity suitable for minors.
We monitor affiliate traffic sources continuously through automated link tracking and routine manual audits. If we detect an affiliate directing Belgian users through misleading creatives, unverified bonus claims, or spam campaigns, we cancel the partnership right away and withhold all outstanding commissions. We flag serious violations to the Belgian Gaming Commission when they involve deceptive practices that could damage consumers.
Affiliates receive commission based on a revenue share model determined on the net gaming revenue derived by referred players who satisfy our minimum activity threshold. We do not extend cost-per-acquisition deals for Belgian traffic, as we believe hybrid models promote quality over quantity. Commission payments are issued monthly to verified business accounts and are bound by standard invoicing and tax documentation requirements under Belgian law.
5. Account Security and User Responsibilities
You bear full responsibility for preserving the confidentiality of your login credentials and the safety of the equipment you use to log into our platform. We urge activating two-factor authentication through an authenticator application rather than SMS, as this delivers stronger protection against SIM-swapping attacks. We will never ask you to reveal your password via email, phone, or live chat under any pretext.
If you notice unauthorised access to your account, you must notify our security team right away through the emergency contact form on our website. We will suspend your account within minutes of getting a confirmed report. Any transactions carried out before the freeze takes effect remain your responsibility, so timely reporting is critical. We track every login attempt with IP address, device fingerprint, and timestamp for forensic review.
We also need you to log out by hand after each session if you are using a communal computer. Our system by default terminates idle sessions after 15 minutes of inactivity, but this should not take the place of your own awareness. We reserve the right to reset your password and mandate a full re-authentication if we detect login attempts from geographically anomalous locations or suspicious VPN exit nodes.
Third Deposit Methods and Funds Protection
We process deposits solely through payment methods registered in your own name. Offered methods for Belgian users comprise Bancontact, SEPA instant transfers, and selected Belgian-issued debit cards. We do not approve credit cards, cryptocurrency, or third-party e-wallets that do not align with your verified identity. Every deposit is subject to a minimum single transaction amount of €10 and a maximum of €2,500 per calendar day.
Your deposited funds are kept in segregated client accounts at a Belgian-licensed credit entity. This separation guarantees that your money is never employed for our operational expenses or regarded as corporate assets. In the unlikely event of our insolvency, your segregated balance continues to be legally protected and claimable through the standard depositor guarantee scheme applicable to Belgian consumers.
We apply no internal processing fees on deposits. Nevertheless, your own bank or payment provider may levy fees for instant transfers or currency conversion if your account is held in a currency other than euros. We show a clear breakdown of the amount we receive before you verify each transaction. You are accountable for ensuring sufficient funds are accessible to avoid rejected deposit penalties.
4. Payout Rules and Processing Timelines
We process withdrawal requests directly to the original payment method used for your most recent deposit, covering the deposited amount. Any surplus winnings over that limit can be routed to your confirmed Belgian IBAN via SEPA transfer. This controlled policy blocks money laundering and guarantees that funds invariably revert to a traceable source directly linked to your identity.
Our standard withdrawal processing window covers three working days when you submit you submit the request. During this period, our compliance engine carries out automated checks on your session activity and wagering behaviour. We may impose a temporary freeze if we detect irregular betting activity or if your KYC status demands renewal. You can revoke a pending withdrawal at any time before it reaches the approved stage.
We impose a minimum single withdrawal amount of €20 and a maximum of €10,000 per transfer. For amounts surpassing €5,000, we require an additional manual review by our senior payments officer, which may extend the timeframe by up to 48 hours. We never charge withdrawal fees, but intermediary banks may withhold correspondent charges that are outside our control. We inform about any hold-up openly via your registered email.